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Category definitions:
Congratulation: expression of satisfaction with the functioning of a process or service.
Complaint: disagreement with someone or some situation that you consider unfair or harmful.
Claim: formal claim about a previous decision or ruling, which exhausts the right of appeal through administrative channels, in response to a request for compensation for a situation that you consider unfair or detrimental to your interests.
Suggestion: proposal for improvement in a service, submitted for consideration by the person or body responsible for it, so that it can be taken into account and incorporated into the functioning of the service.